Stone Douglas

USA

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Penguin Random House Pvt ltd

352

Paperback

English

9780143118442

2010

1 piece

12.85 x 1.42 x 19.66

Non Fiction > Health, Fitness & Nutrition

2010-11-02T00:00:00

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  · Start a conversation without defensiveness  · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving.